CUSTOMER SERVICE AWARD WINNER

Testimonials 2017


Prompt delivery and good turn around of results even with the Easter Bank Holiday.

United Kingdom, 1st May 2017

I was very nervouse to do this on-line. A person is never sure if you will get what you paid for. I am happy to say that I am very impressed with the professional manner that you have handled the whole process. I will definetly recommend your company without a doubt. Thank You Very Much!

South Africa, 22nd May 2017

Very efficient service not once i'll have to use often for obvious reasons but an experience of superior customer service never to be forgotten.

United Kingdom, 11th May 2017

Brilliant professional DNA testing service thank you!

United Kingdom, 6th May 2017

Really happy with service would reccomend you to others

United Kingdom, 9th May 2017

Got results 3 days earlier than expected. Happy with that! 😀

United Kingdom, 10th March 2017

Efficient and informative what else can one say 🙂

New Zealand, 6th March 2017

My discussions with your people on the phone before ordering the test and their explanation of what was necessary to determine outcome we were looking for was extremely helpful. Without it we would have floundered around not knowing what we were doing.

United States, 24th February 2017

Excellent in each area!!!

United States, 2nd March 2017

Was very impressed at the quick turnaround time with results.

United Kingdom, 3rd March 2017

Team very friendly.

New Zealand, 21st February 2017
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Can't begin to explain how much relieved I am to have results and more importantly a few days faster than the expected time quoted. Thank you.

New Zealand, 22nd February 2017

Thanks for fast feedback and easy to follow instructions!

South Africa, 13th February 2017

Very happy customer great service.

United Kingdom, 13th February 2017

Excellent service.

South Africa, 5th February 2017

We happy with the service we received quick and simple without all the hassle of having to go through a lawyer to have the test done.

New Zealand, 7th February 2017

Great service and responsive customer support.

Canada, 17th February 2017

I'd just to say thank you! Your professional and informative service made all this a little easier. I will definitely recommend you to anyone who finds themselves in the position I was in.

United Kingdom, 4th February 2017

Customer service very friendly and answered all the questions I had before the test.

United States, 8th February 2017

Providing a great and necessary service.

New Zealand, 23rd February 2017

The results came faster than I expected.

Canada, 23rd February 2017

Found your service very useful and very easy to use and great support throughout.

United Kingdom, 12th March 2017

Testimonials 2016


I had to phone back several times with questions after and I found the staff to be very kind and patient with me as my news was not in my favour - much appreciated.

Canada, 28th December 2016

Had a great experience with your services .

New Zealand, 22nd November 2016

I have had a positive experience. Thank you for your service.

Canada, 9th December 2016

All good. Very satisfied.

Canada, 11th December 2016

Satisfied.

Canada, 25th November 2016

I found the costumer service team very helpful and the whole experience was made easy by effective communication.

United Kingdom, 15th December 2016

Fast results.

Australia, 17th December 2016
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Very fast and efficient service.

United Kingdom, 6th December 2016

Fast and efficient.

United Kingdom, 6th December 2016

Great fast service.

Canada, 22nd November 2016

I was very happy with the updates via email. The bonus was that I received my results before the expected date. Very happy with the service. Thank you.

New Zealand, 25th November 2016

I am particularly pleased with the manner the results were summarized. You were careful enough not to directly and categorically link the 'reference profile' to the tested samples since you did not witness the collection of all the materials submitted for testing. Good logic and clever move! It saves the company from a lot of unintended legal consequences.

Canada, 18th September 2016

Wonderful team and customer service.

New Zealand, 2nd September 2016

Very professional and informative.

Australia, 27th September 2016

Testimonials 2015


Excellent service.

Ireland, 26th September 2015

Very professional. The customer service team were in contact at every step.

Australia, 25th September 2015

Thank you for the quick and speedy results. The easy to follow step by step instructions and the prompt return of emails regarding any of my concerns.

Canada, 25th September 2015

U r doing all good things.

Australia, 27th September 2015

Thank you for a good service.

Australia, 28th September 2015

Very quick efficient and easy! Highly recommend.

Australia, 29th September 2015

Excellent service and we received the results that we wanted so win win.

United Kingdom, 29th September 2015

After I received the package in the mail I called the phone number listed and the lady who answered was very helpful and very truthful about my situation and I appreciated that.

Canada, 30th September 2015

Very impressed overall with definitely recommend your services.

South Africa, 18th September 2015

All I have to say is what a brilliant service you run and thank you for changing my life! 🙂

United Kingdom, 18th September 2015

Was very happy with service provided.

Australia, 22nd September 2015

They have been great letting me be a pain and still smiling in their voices and so very helpful a rare treat as most companies will hang up on you rather than help. I would recommend them as a A+ company. Thank you again for all your help and will use your company again if needed.

Australia, 4th September 2015

Easy to read results. Fast results delivery.

Canada, 21st September 2015

Fast service thank you.

Australia, 7th September 2015

Great! Thank you 🙂 Years of stress have been lifted.

Canada, 21st September 2015

I appreciated the prompt email on the day the original test results were due notifying me that there had to be a retest and then the promptness by which the retest was done and the results were forwarded.

Canada, 8th September 2015
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Excellent work and teamwork planning.

Egypt, 16th September 2015

I have been very happy with the service provided to me in this difficult and emotionally testing time for me. Especially in my email dealings.

Australia, 16th September 2015

Very HAPPY.

Australia, 15th September 2015

Stay competitive punctual & good customer support.

Australia, 11th September 2015

Thank you for bringing my TRUTH to light!!.... For confirming what I ALWAYS knew!! Thank You!!

Canada, 12th September 2015

Quick time.

United Kingdom, 15th September 2015

I found the service to be prompt thus far.

Canada, 15th September 2015

The process was easy and the results were obtained quickly.

Canada, 9th September 2015

Excellent service.

United Kingdom, 1st September 2015

Overall I am verify satisfied.

Canada, 1st September 2015

Very efficient with fast results would recommend.

United Kingdom, 7th September 2015

The service was good.

Australia, 3rd September 2015

Very happy with the service.

Australia, 28th September 2015

Very happy with the whole process.

Australia, 25th September 2015

Very pleased with service. Fast delivery of swabs and fast results. Also greatly pleased with the price. Information on how to use it was very clear with no confusion. Greatly recommend.

Ireland, 20th September 2015

Testimonials 2014


I was very happy over all.

United Kingdom, 18th March 2014

Very fast results. Just what I wanted to see although the mother disagrees with the test but I think it's spot on. Thank you.

United Kingdom, 19th March 2014

Very good service. First class..

United Kingdom, 18th March 2014

Amazing service.

United Kingdom, 21st March 2014

Testimonials 2013


We happy with the service we received quick and simple without all the hassle of having to go through a lawyer to have the test done.

New Zealand, 7th February 2013

Great service and responsive customer support.

Canada, 17th February 2013

The results came faster than I expected.

Canada, 23rd February 2013

Providing a great and necessary service.

New Zealand, 23rd February 2013

Testimonials 2012


All covered in above.

New Zealand, 9th February 2012

Excellent service.

South Africa, 5th February 2012

I'd just to say thank you! Your professional and informative service made all this a little easier. I will definitely recommend you to anyone who finds themselves in the position I was in.

United Kingdom, 4th February 2012

Customer service very friendly and answered all the questions I had before the test.

United States, 8th February 2012

Testimonials 2011


Team very friendly.

New Zealand, 21st February 2011

Can't begin to explain how much relieved I am to have results and more importantly a few days faster than the expected time quoted. Thank you.

New Zealand, 22nd February 2011

Thanks for fast feedback and easy to follow instructions!

South Africa, 13th February 2011

Very happy customer. Great service.

United Kingdom, 13th February 2011
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